Privacy Policy

Our Philosophy

Roonify exists to help people have conversations that are hard. That requires trust, and trust starts with how we treat your information.

We believe privacy is not a feature. It's a foundation. Everything we build (every interaction, every form, every product decision) begins with a simple question: does this protect the person using it?

This policy explains, in plain language, what we collect, why we collect it, what we do with it, and what we will never do with it. If anything here is unclear, please reach out. We'd rather answer your question than hide behind legal language.

What We Will Never Do

Before we explain what we collect, here's what we commit to never doing:

• We will never sell your personal information.
• We will never share your information for marketing purposes with third parties.
• We will never train AI models on Your Content without your explicit consent.
• We will never share your scores, patterns, or relational data with anyone outside your account.
• We will never contact you without your consent.
• We will never make it difficult for you to leave. If you want your data deleted, we delete it.

These are not aspirations. They are commitments.

What We Collect

We only collect what we need, and nothing more.

When You Create a Roonify Account

To set up your account, we collect:

• An email address (used for sign-in and account communications)
• A display name
• Account preferences and settings you choose
• The consents you give during onboarding (privacy, AI-assisted analysis, community standards)

When You Use the Product

When you use Roonify's tools (Daily Practice, Healing Circles, Journal, Relational Vitals), we process and store the content you create ("Your Content"), including:

• Messages you write in Circles
• Journal entries
• Reflections and responses in Daily Practice
• Responses to Relational Vitals self-assessments
• Pre-conversation mood selections
• Draft messages, including drafts you have not yet sent

We also generate and store data derived from your use of the product:

• The responses Roonify's AI provides to you
• Severity classifications and pattern signals detected by our AI
• Your scores across the five Relational Vitals pillars
• Pattern data that powers your dashboard and progress over time
• Daily Practice completion and streak data

If You Enable a Browser Reminder

We store your selected weekday, time of day, timezone, notification permission state, and the technical push subscription issued by your browser. Reminder notifications contain generic practice copy, not your messages, journal entries, scores, or other content.

Paid Plans

The current Closed Beta does not collect payment details through the Service. If we introduce paid plans, we will update this policy before collecting payment or subscription information.

When You Visit Our Website

Our hosting infrastructure may process standard request information needed to deliver and secure the service, such as IP address, browser information, requested page, and request time.

If you accept optional analytics through our consent banner, we load Google Tag Manager to help us understand general website usage. This may include pages viewed, links clicked, referral source, browser and device information, and an approximate geographic region derived from network information. We do not use advertising or social-media tracking cookies. You can decline analytics or change your choice through the Cookie preferences link in the footer.

For more detail on tracking technologies, see our Cookie Policy.

What We Treat as Private

We treat Your Content as private to your account. It is not visible to other users, not posted anywhere, not shared with advertisers, and not used to train AI models without your explicit consent.

How AI Works in Roonify

Roonify uses AI to help you communicate more clearly. When you write in a Circle or complete a Daily Practice exercise, your content is processed by our AI coaching system to respond to you in real time.

Where Processing Happens

To deliver AI coaching, the content of your messages is sent from Roonify's servers to third-party AI inference providers, who process the content and return a response. The current providers are routed through OpenRouter, an inference platform that connects to open-weight language models.

Provider Data Handling

Provider handling and retention are governed by their terms and the configuration used for a particular request. We do not promise zero retention or no training unless that provider route and configuration have been verified. If our provider arrangements change in a way that affects your data, we will update this policy.

What the AI Does with Your Content

The AI processes your content to detect communication patterns, classify emotional tone and severity, and generate coaching responses or reframe suggestions. It does not rate you or pass judgment for anyone else. The pattern recognition that happens behind the scenes exists to help you see your own communication habits.

Limitations of AI

The AI is not a licensed clinician, a therapist, or a human listener. It can make mistakes, miss context, or produce responses that do not fit your situation. It is not appropriate for crises.

Your Acknowledgment

Before entering Roonify, you acknowledge that AI-assisted analysis is part of sessions and practice exercises. You can stop future processing by deleting your account and no longer using the Service.

How Pattern Tracking Works

As you use Roonify, our system notices patterns in how you communicate. These patterns appear in your personal dashboard and your Relational Vitals so you can see your own growth over time.

This is not a grade. It is not a score that anyone else sees. It is a mirror, designed for you.

• Pattern data is private to your account.
• It is not shared with other users, advertisers, or third parties.
• You can delete it along with the rest of your account data at any time.

If, in the future, we want to use de-identified pattern data for research (for example, to contribute to communication science), we will ask for your explicit, opt-in consent first. We will never assume it.

Why We Collect What We Collect

Every piece of information we collect has a specific purpose:

• Account information: so we can give you an account and contact you about it.
• Your Content (messages, reflections, journal entries, Vitals responses, moods, drafts): so the product works. The AI can respond to you, you can return to your Circles, your Journal preserves what you wrote, and your Vitals reflect your real activity.
• AI-derived data (responses, severity classifications, pattern signals, scores): so your dashboard and growth tracking can show you a coherent picture over time.

We do not collect information "just in case." If we don't need it, we don't ask for it.

Who Has Access to Your Information

Your information stays within Roonify and the small number of service providers that help us operate:

• AI infrastructure. We use OpenRouter to route AI inference to open-weight language models. Our agreement with them is described in the section above on how AI works.
• Email and communications. We use Resend to deliver transactional account and Circle emails.
• Hosting and database. Your account and Your Content are stored on secure cloud infrastructure operated by reputable providers contractually bound to protect your data.
• Browser push services.If you enable a practice reminder, your browser vendor's push service processes the technical subscription and generic notification payload needed to deliver it.

We do not share your personal information with advertisers, data brokers or any third party for their own commercial purposes.

If we are ever legally required to disclose information (for example, by court order or government request), we will comply with the law. We will also make reasonable efforts to notify you, unless prohibited from doing so.

In the event of a merger, acquisition, or sale of assets, your information may transfer as part of that transaction. If that happens, we will notify you and ensure the receiving party is bound by commitments at least as protective as the ones in this policy.

How Long We Keep Your Information

We keep your information only as long as it's needed for the purpose it was collected:

• Account data and Your Content are retained as long as your account is active. If you delete content (a message, a journal entry, a Daily Practice entry), we delete it from active systems.
• Account deletion has a 30-day grace period. After that, active account data is deleted. Provider backups may retain encrypted copies until they expire under the provider's backup-retention schedule, and legally required records may remain for the required period.

You can request deletion of your information at any time from Settings. We disclose the grace period before you confirm the request.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure. This includes encryption in transit, encryption at rest where supported by our infrastructure, access controls, and ongoing security review.

No system is perfectly secure. We want to be honest about that. We treat your data with the care we'd want for our own and continually evaluate and improve our security practices.

Your Rights

You have rights over your personal information, and we make them easy to exercise:

• Access.You can ask us what information we have about you, and we'll tell you.
• Correction.If something is wrong, let us know and we'll fix it.
• Deletion. You can ask us to delete your information at any time, subject to the grace period, backup retention, and legal obligations described above.
• Opt-out. Marketing emails, if introduced, will include an unsubscribe option. Transactional account and safety emails may still be sent when necessary to provide the Service.
• Export. You can request a copy of your account data.

To exercise any of these rights, email us at policy@roonify.com. We aim to respond within 10 business days.

If you are located in a region with specific privacy laws (such as the European Union, the United Kingdom, or California), you may have additional rights under local law, including the right to lodge a complaint with a data protection authority. To exercise any of these rights, contact policy@roonify.com.

In the event of a data breach that compromises your personal information, we will notify you promptly and transparently, in compliance with the Puerto Rico Citizen Information on Data Banks Security Act and all other applicable laws.

Children's Privacy

Roonify is not intended for individuals under the age of 18. In jurisdictions where the age of majority is higher than 18, we restrict access to those who meet the local age requirement. We do not knowingly collect personal information from anyone below the applicable age. If we learn that we have, we will delete it immediately.

Third-Party Links

Our website and product may link to other websites or services that we don't control. Once you leave our site, we can't be responsible for how those third parties handle your information. We encourage you to read their privacy policies.

International Users

Roonify is operated from Puerto Rico, United States. If you access the service from outside the United States, your data is transferred to and processed in the United States.

By using the Service, you consent to this transfer. Where required by local law (including GDPR for EU users and UK GDPR for UK users), we will honor data protection rights such as access, correction, deletion, and data portability. To exercise these rights, contact policy@roonify.com.

Changes to This Policy

If we make changes to this policy, we'll update the date at the top and post the revised version on our website. If we make material changes that affect how we handle your information, we'll make reasonable efforts to notify you directly by email at least 30 days before the changes take effect.

We will never quietly reduce your privacy protections. If anything changes, you'll know.

A Final Note

We know that most people don't read privacy policies. We wrote this one hoping you would, because at Roonify, privacy isn't a legal obligation we tolerate. It's the reason people trust us enough to do the hard work of communicating better.

If you have any questions, concerns, or just want to understand something better, please reach out at policy@roonify.com. We're real people and we'll give you a real answer.